How can I pay for my order?
At https://www.larrabe.com/en/ we offer different forms of payment to place your order:
1- Credit card: Visa and Mastercad, through a secure payment platform.
2- Income / Transfer: Once the purchase has been made, you can make the income / transfer in our Banco Santander account. The account number will appear as soon as you complete your order.
3- PayPal: You can pay with PayPal (with a 1.5% surcharge) as long as you have an account in this secure online transaction system. If you don't have an account yet, you can create one on this website https://www.paypal.com
4- Possibility of Financing: Larrabe Jewelry facilitates the financing of your purchase. If you wish to consult our financing conditions and/or receive a personalized study, contact us through our stores.
When will I recive my order?
Orders placed in our online jewelry will be shipped in:
24 - 48 hours to any point on the Peninsula through the SEUR transport agency.
In the case of the Balearic Islands, its delivery time is from 2 to 5 business days.
Shipments to Europe are delivered through MRW or Postal Mail, receiving between 3 or 10 days.
*In some specific products such as custom watches (eg tissot watches, longines, Tag Heuer ,) if stock is not available, they will be received after 8-10 days after placing the order.
*In the case of wedding bands , the delivery time is one month, since they are made to measure and to suit the client.
Are there shipping costs?
For purchases over €80 our shipping costs are FREE for Spain and Portugal. All our shipments are INSURED and CERTIFIED.
If your order is less than €35, the shipping costs would be:
-Peninsula and Balearic Islands: €8.95.
- Europe: €15, free for orders over €300
It may be the case that due to the special characteristics of the item or when buying several items, you are notified during the purchase process or by email that it is a special shipment.
Taxes.
The prices that are for sale in Larrabe Jewelry include the Value Added Tax (VAT).
If the purchase is made by individuals or legal entities residing in non-EU countries, please contact us via email at joyeria@larrabe.com to learn about their special characteristics.
The geographic territories of the Canary Islands, Ceuta and Melilla are considered non-community.
The prices published in Larrabe Jewelry do not include import taxes (duties) of each country or customs procedures, which will be paid by the recipient upon delivery of the order.
How long do I have to return my order?
If you are not satisfied with your order, you have 30 calendar days to return your order.
To make the return, we would appreciate it if you contact us to help you with the procedures, you can either write us an email to joyeria@larrabe.com or call us at 946742877.
In the event that the return is for reasons attributable to Larrabe Jewelry, we will bear the return costs, if, on the contrary, they are not attributable causes, the return costs will be borne by the customer. Likewise, in the case of changing an item for a similar one, the cost of return and new shipment will be borne by the customer.
The refund of the money will be made once the product is received back at our jewelry store, and it will be done in the same way in which the payment was made (except in the case of cash on delivery, which will be done through bank transfer).
For cases of financed purchases , the return for reasons not attributable to the jewelry will have a penalty of 1% of the purchase amount, due to the financing opening expenses.
For the return to be correct, a series of conditions must be met :
-The product must be in perfect condition, that is, its use has not gone beyond the mere verification of its good condition and operation.
-In the event that the product is not in perfect condition or in its original packaging, otherwise, it may suffer a depreciation.
-The refund to the client will be made according to the payment system used by the client, once the merchandise has been received and verified.
-Products that can be copied immediately may only be exchanged for another identical title.
-Refunds are not accepted on watches or jewelry ordered by order. That is, for those products that indicate a waiting time or delivery time of 2 days or more.
-Refunds are not accepted on custom-made or engraved pieces such as alliances, rings or adjusted watches.
Item Warranty.
All of our products are shipped with their 2-year warranty. During this time, if the customer notices any type of anomaly, they could go to any official point of sale of the specific brand or contact us, and we will take care of collecting the product completely free of charge, and we will proceed to repair procedures .