How can I pay for my order?
At https://www.larrabe.com/en/ we offer different payment methods to place your order:
1- Credit card: Visa and Mastercard, through a secure payment platform.
2- Deposit/Transfer: Once your purchase is complete, you can make the deposit/transfer to our Banco Santander account. The account number will appear as soon as you complete your order.
3- PayPal: You can pay with PayPal (with a 1.5% surcharge) as long as you have an account with this secure online transaction system. If you don't have one yet, you can create one on this website : https://www.paypal.com
4- Financing Options: Joyería Larrabe facilitates financing for your purchase. If you'd like to consult our financing terms and/or receive a personalized assessment, please contact us through our stores.
When will I receive my order?
Orders placed in our online jewelry store will be shipped in:
24-48 hours to any point on the Peninsula through the MAIL BOXES transport agency.
In the case of the Balearic Islands, delivery time is 2 to 5 business days.
Shipments to Europe are delivered via MAIL BOXES or Postal Mail, and are received within 3 to 10 days.
*For some specific products such as custom-made watches (e.g., Tissot, Longines, Tag Heuer watches ), if they are not in stock, they will be received 8-10 days after placing the order.
*In the case of wedding rings , the delivery time is one month, since they are made to measure and according to the client's taste.
Are there shipping costs?
For purchases over €80, our shipping costs are FREE to Spain and Portugal. All our shipments are INSURED and CERTIFIED.
If your order is less than €35, the shipping costs would be:
-Peninsula and Balearic Islands: €8.95.
- Europe: €15, free for orders over €300
Due to the special characteristics of the item or when purchasing multiple items, you may be notified during the purchase process or via email that it is a special shipment.
Taxes.
The prices listed for sale at Joyería Larrabe include Value Added Tax (VAT).
If the purchase is made by individuals or legal entities residing in non-EU countries, please contact us via email at joyeria@larrabe.com to learn about the special features of these products.
The geographical territories of the Canary Islands, Ceuta, and Melilla are considered non-EU territories.
The prices published by Joyería Larrabe do not include import taxes (tariffs) from each country or customs procedures, which will be paid by the recipient upon delivery of the order.
How long do I have to return my order?
If you are not satisfied with your order, you have 30 calendar days to return it.
To return your item, please contact us so we can assist you with the process. You can either email us at joyeria@larrabe.com or call us at 946742877.
In the event that the return is due to reasons attributable to Joyería Larrabe, we will be responsible for the return shipping costs. If, on the other hand, the return shipping costs are not attributable to Joyería Larrabe, the customer will be responsible for the return shipping costs. Likewise, in the case of exchanging an item for a similar one, the return shipping costs and reshipping will be borne by the customer.
Refunds will be issued once the product has been returned to our jewelry store, and will be made in the same way as payment was made (except in the case of cash on delivery, which will be made via bank transfer).
In the case of financed purchases , returns for reasons not attributable to the jewelry store will incur a penalty of 1% of the purchase amount, due to the financing opening costs.
For a correct return, a series of conditions must be met :
-The product must be in perfect condition, meaning that its use has not gone beyond merely checking its good condition and functioning.
-In the event that the product is not in perfect condition or in its original packaging, otherwise, it may suffer depreciation.
-The customer will be reimbursed according to the payment method used, once the merchandise has been received and inspected.
-Products susceptible to immediate copying may only be exchanged for another identical title.
-Returns are not accepted on watches or jewelry ordered on demand. This applies to products that indicate a waiting time or delivery time of 2 days or more.
-Returns are not accepted on custom-made or engraved pieces such as wedding bands, rings, or pre-fitted watches.
Item Warranty.
In the event of any lack of conformity at the time of delivery of the goods, the entrepreneur will be liable to the consumer for any defects that become apparent within a period of three years from delivery, which will be deemed to have occurred on the date shown on the invoice or purchase receipt, or on the delivery note if this is later;
- Unless proven otherwise, any non-conformities that become apparent within two years of delivery of the goods shall be presumed to have already existed at the time of delivery.
- Through a simple declaration, the consumer may demand that the business remedy the lack of conformity, reduce the price, or terminate the contract.
To bring the goods into compliance, the consumer may choose repair or replacement, unless either option is impossible or involves disproportionate costs for the business. These measures must meet the following requirements:
- They will be free of charge for the consumer, including the costs necessary to bring the goods into conformity, especially shipping, transportation, labor or materials costs;
- They will be carried out within a reasonable time from the moment the employer has been informed of the lack of conformity and without major inconvenience to the employer.
The consumer will make the goods available to the entrepreneur, who will recover them at his own expense in the manner that causes the least inconvenience to the consumer depending on the type of goods.
The Contractor shall not be liable for any payment for normal use of the replaced goods during the period prior to their replacement. The Contractor, for its part, shall recover the goods at its own expense, remove the non-conforming goods, and, in the case of goods that have been installed, remove them and proceed to install the repaired or replaced goods, assuming any resulting costs.
The consumer will be provided with documentary evidence of the delivery of the goods by the consumer, stating the delivery date and the lack of conformity, as well as documentary evidence of the delivery of the goods already in conformity to the consumer, which must also state the date of that delivery and a description of the corrective measure taken.
The consumer may also demand a price reduction or termination of the contract. The price reduction will be proportional to the difference between the value the goods would have had at the time of delivery had they been in conformity, and the value the goods delivered have at the time of delivery. Termination will not be applicable when the lack of conformity is minor.
The consumer may opt for them provided the following requirements are met:
- When the measure to bring the goods into conformity is impossible or disproportionate;
- The entrepreneur has not carried out the repair or replacement or has not carried it out correctly;
- Any lack of conformity appears in the repaired or replaced goods;
- The lack of conformity is of such seriousness that it justifies one of the two options;
- The entrepreneur has declared, or it appears from the circumstances, that he will not bring the goods into conformity within a reasonable time or without major inconvenience to the consumer.
The entrepreneur will reimburse the consumer as a result of choosing these measures the price paid for the goods after receiving them back or, where appropriate, after proof provided by the consumer that they have been returned.
The consumer or user shall return the goods to the entrepreneur, at the latter's expense.
- The consumer may suspend the outstanding payment of the price until the entrepreneur fulfills his obligations;
- You may also request the correction of the lack of conformity, a reduction in price, or the termination of the contract if, as a result of the violation of third-party rights, the use of the good is prevented or limited;
- The consumer will not be liable for any payment for normal use of the replaced goods during the period prior to their replacement;
- Whether you request a remedy for the lack of conformity, a price reduction, or termination of the contract, you may claim compensation for damages if applicable.