If when you receive an item you are not satisfied, you have a period of 30 calendar days from receipt of the order to exercise the right to return or cancel the purchase.
To make the return, you can fill out the following form (located on this page, a little further down).
For the return to be successful, a number of conditions must be met:
-The product must be in perfect condition, that is, that its use has not gone beyond the mere verification of its good condition and operation.
-In the event that the product is not in perfect condition or in its original packaging, it may suffer a depreciation.
-The refund to the customer will be made according to the payment system used by the same, once the merchandise has been received and verified.
-No returns are allowed on custom-made or engraved pieces such as alliances, rings or fitted watches.
In the event that the aforementioned conditions are met, the amounts received, including shipping costs, must be returned within 14 calendar days, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur extra expenses as a result of the reimbursement. However, if it is the consumer who returns the good, the refund can be withheld until:
- Receive the goods or
- Until the consumer presents proof of return of the good, such as the proof of the transport company.
You only have to fill in the form in case you want to withdraw from the contract.
- For the attention of Lorenzo Martín Larrabe, Calle Alkartasuna nº5 48100 Mungia, Bizkaia.
- I hereby communicate that I withdraw from my contract for the sale of the following good / service provision.