In order to comply with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, below we provide the general information for our website https://www.larrabe.com/en/.
Owner: Martin Larrabe Lorenzo (Larrabe Jewelry)NIF: 30622690F
Postal Address: C/ Alkartasuna, 5 48100 Munguia,. Biscay
Telephone: (34) 94 674 08 76Fax:(34) 946 74 28 77
1. General conditions of use:
In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), MARTIN LARRABE LORENZO (hereinafter Joyería Larrabe), whose representative is Lorenzo Martín Larrabe, with DNI 30622690F, informs you that the personal data provided through the WEB page will be incorporated into the CLIENTS/SUPPLIERS file, registered with the Spanish Data Protection Agency.
The use of the services accessible through the website https://www.larrabe.com/en/ is subject to these general conditions.
1.1 General Conditions and their Acceptance.
These general conditions (hereinafter, the "General Conditions") regulate the use of the services (hereinafter, "the Services") that Martin Larrabe Lorenzo (hereinafter, "Larrabe Jewelry") makes available free of charge to users of the website https://www.larrabe.com/en/ (hereinafter, the "Website").
Use of the Services grants the user the status of user (hereinafter, "the User") and implies acceptance of the General Conditions in the latest version published by Joyeria Larrabe on the Website at the time the User accesses them.
2. Object.
These General Conditions govern all Services offered by Joyeria Larrabe through its Website, including news and article commenting, forums, blogs, chats, software, and any other services, as well as their use by Users. However, Joyeria Larrabe reserves the right to modify the presentation, configuration, and content of the Services, as well as the conditions required for their use. Use of the larrabe.com services after the modifications or changes to these conditions come into effect constitutes acceptance of them.
3. Conditions of Access and Use of the Services.
3.1. Free access to and use of the Services.
The services provided by Joyeria Larrabe are free of charge; however, use of these services implies acceptance of these General Conditions.
3.2. Username.
In order to use the Services provided on the Website, The User must identify himself through his username, with or without their surnames (hereinafter, the "Username"), which will allow them to access the rest of the Services. The User may not choose as a Username words, expressions that are profane, offensive, coincide with trademarks, trade names, establishment signs, names of other people, company names, advertising expressions, names and pseudonyms of public figures or celebrities for whose use they are not authorized and, in general, contrary to the law or the requirements of morality and generally accepted good customs. The User must provide Joyeria Larrabe with a valid email address. If the User does not enter both their Username and a valid email address in the form, they will not be able to use the Website Services, as both fields are mandatory.
Username acceptance is automatic, and the sole criterion used is the absence of a previously assigned Username identical to the one chosen by the User. However, Joyeria Larrabe reserves the right to delete any Usernames that are found to be contrary to the above provisions or whenever it deems appropriate.
3.3. Obligation to make correct use of the Services.
The User agrees to use the Services provided by Joyeria Larrabe in accordance with the law, these General Conditions, and generally accepted online practices. The User agrees to refrain from using the Services for any unlawful purposes or purposes contrary to the provisions of these General Conditions.
In particular, and by way of example only and not exhaustively, the User undertakes not to collect data for advertising purposes, not to send any type of online advertising and not to transmit, distribute or make available to third parties through the Services provided by Joyeria Larrabe, information, messages, graphics, sound and/or image files, photographs, recordings, software and in general any kind of material, data or content that:
- in any way contravene, disregard or attack the fundamental rights and public freedoms recognized constitutionally or in international treaties and in the rest of the legal system;
- induce, incite or promote criminal, derogatory, defamatory or violent acts;
- induce, incite or promote discriminatory actions, attitudes or ideas based on sex, race, religion, beliefs or age;
- incorporate criminal, violent or degrading messages
- induce or incite people to engage in practices that are dangerous, risky or harmful to their health and mental balance;
- are false, ambiguous, inaccurate, exaggerated or untimely, such that they may mislead about their subject matter or about the intentions or purposes of the communicator;
- are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained the necessary authorization from their owners to carry out the use that he or she makes or intends to make;
- violate the trade secrets of third parties;
- are contrary to the right to honor, personal and family privacy or the image of people;
- violate the regulations on the confidentiality of communications;
- cause, due to their characteristics (such as format, extension, etc.), difficulties in the normal functioning of the Services;
3.4. Liability for damages.
The User shall be liable for any breach of any of the obligations to which he or she is subject by virtue of these General Conditions or the law in relation to the use of the Services.
4. Personal Data.
As previously stated, in order to use the Services, the User must first provide Joyeria Larrabe with certain personal data through a brief form (hereinafter, the "Personal Data"). Joyeria Larrabe will process the Personal Data for the purpose of managing the Services.
Once the form has been completed and submitted, it is understood that the User expressly accepts and authorizes Joyeria Larrabe to process their Personal Data and to send them information by email about new products and/or services, or about promotions from third-party companies that market products and/or services.
The user is informed that the personal data provided will be incorporated into the computerized file of Joyeria Larrabe called CLIENTS/SUPPLIERS, registered with the Spanish Data Protection Agency, intended for the provision of personalized web service to the user, and their participation in contests, forums and activities related to the portal, including the sending of commercial information that may be of interest to the user.
We also inform you that you may exercise your rights of access, rectification, cancellation, and objection to your personal data at any time by emailing joyeria@larrabe.com or by writing to Joyeria Larrabe, C/Askatasuna 5, 48100 Mungia, Bizkaia, as specified in the Privacy Policy section.
Given the confidential nature of the information, users cannot exercise their rights over the phone. They must request them by any means that provides proof of delivery and receipt, and must also send a copy of their ID or equivalent.
The User guarantees the truthfulness, accuracy, validity, and authenticity of the Personal Data provided, and undertakes to keep them duly updated. Joyeria Larrabe will never sell or use said Personal Data for exploitation or commercial purposes.
5. Use of the Services under the Exclusive Responsibility of the User.
The User is aware and voluntarily accepts that use of the Services is, in all cases, under his or her sole and exclusive responsibility. Given the nature of these Services, the content of messages posted through them expresses solely the opinion of their author. Joyeria Larrabe does not guarantee the accuracy, completeness, or usefulness of any message, and therefore shall not be liable for their content.
6. Exclusion of Warranties and Exemption from Liability.
6.1. Exclusion of warranties and exemption from liability for the operation of the Services.
6.1.1. Availability, continuity, usefulness and fallibility.
Joyeria Larrabe does not guarantee the availability and continued operation of the Services. When reasonably possible, Joyeria Larrabe will provide advance notice of any interruptions in the operation of the Services. Joyeria Larrabe also does not guarantee the usefulness of the Services for carrying out any particular activity, nor their infallibility, nor that information, data, or content can be disseminated or made available to third parties through the Services, or that information, data, or content disseminated or made available by third parties can be accessed through the Services.
Joyeria Larrabe assumes no liability for damages of any kind that may arise from the lack of availability or continuity of the Services, service suspensions, and, in particular, but not limited to, temporary limitations on access to the various web pages of the comment service. Joyeria Larrabe may, at any time, temporarily or permanently suspend any Service.
6.2. Exclusion of warranties and exemption from liability for the use of the Services by Users.
Joyeria Larrabe is under no obligation to monitor Users' use of the Services. In particular, Joyeria Larrabe does not guarantee that Users will use the Services in accordance with these General Conditions, nor that they will do so diligently. Joyeria Larrabe is also under no obligation to verify the identity of Users, nor the veracity, validity, completeness, and/or authenticity of the data that Users provide about themselves to other Users. In any case, it retains the data and information required by current legislation.
7. Limitation on the Use of the Services.
Joyeria Larrabe reserves the right to deny the use of the Services and to withdraw information, data and content distributed or made available to third parties through any of these Services, at any time and without prior notice to those Users who fail to comply with these General Conditions.
8. Software.
The download of any software from the Joyeria Larrabe websites is done under the user's own responsibility and free acceptance. Joyeria Larrabe grants you a revocable, personal, non-exclusive, and non-transferable right to use said software. Joyeria Larrabe may automatically check the software version you are using and automatically download updates for said software to your computer. The larrabe.com products and software are provided to the user with the intention of providing a better service, but Joyeria Larrabe excludes in the broadest sense any guarantee of correct operation in accordance with applicable Spanish legislation. In the event of any malfunction on the user's computer, they must uninstall the software provided by Joyeria Larrabe.
The inclusion of third-party content on larrabe.com products is the sole responsibility of the user, who agrees to do so in accordance with the conditions imposed by those third parties. This relationship is between the user and the third-party media outlet, in which Joyeria Larrabe does not participate.
9. User registration
9.1. Registration process
Joyeria Larrabe makes certain services available to users, which can only be accessed by registering at www.joyerialarrabe.com. Users must complete the registration process, providing all mandatory information requested, although they may be required to complete additional information at any time. Minors must obtain the consent of their legal guardian. The username will comply with the terms and conditions of clause 3.2. Once the user has entered the requested name and password, the user will be automatically assigned, provided there is no other user with a matching name. Final registration will only occur when the user has confirmed it within a maximum period of 48 hours using the link sent to the email address provided.
9.2. Use and custody of password and username
The user agrees to use their password and username correctly. The user will be responsible for all actions performed under their password and username, including choosing strong passwords. The user agrees to log out at the end of their session.
10. Use of cookies
The use of cookies is required for the use of our website. Cookies are used to obtain information and perform statistical analysis on website usage, as well as to enable the normal operation of some services. If you wish, you can configure your browser to receive an on-screen notification when cookies are received and to prevent them from being installed on your hard drive. Please consult your browser's instructions and manual for more information.
11. ONLINE TRUST
The parties agree, at their discretion, to resolve any disputes and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
Our entity is affiliated with Confianza Online (non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Carrera de San Jerónimo 18, 4º, 1, CP: 28014 (Madrid). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as an affiliated entity and under the terms of the Code of Ethics, Users may turn to Confianza Online for alternative dispute resolution (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these relate to electronic transactions with consumers, or to data protection when related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for alternative dispute resolution in consumer matters. If the claims relate to digital advertising, or to data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
11.1 Link to the Online Dispute Resolution Platform
You can access the dispute resolution platform through this link.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
12 Delivery Times and Shipping Costs.
Shipping costs will be calculated automatically when you add the item to your shopping cart and select the destination area. This calculation will be based on the shipping price and destination.
When an item is out of stock or unavailable, we will quickly update it so it is no longer available for ordering. If for any reason we become aware of this after an order has been placed, we will contact you immediately to communicate the situation and provide a prompt solution. In the event of a stockout, the possible solutions are:
- Refund of the order amount.
- Offer of a new term, depending on new availability.
- Exchange for another substitute product.
12.1 Rates calculated WITH VAT INCLUDED (21%)
24-48 hours to any point on the Peninsula through the transport agencyMAIL BOXES.
In the case of the Balearic Islands, delivery time is 2 to 5 business days.
Shipments to Europe are delivered viaMAIL BOXESOr Postal Mail, received within a period of between 3 and 10 days.
Due to the special characteristics of the item or when purchasing multiple items, you may be notified during the purchase process or via email that it is a special shipment.
Likewise, it may be that due to the shipping address, it may not be possible to place the order. In such cases, it will be necessary to contact us via email atjoyeria@larrabe.comIn order to be able to make the query to the logistics operator.
12.2 Delivery times and transportation costs:
The delivery times listed below are for products for which payment has been confirmed and availability is confirmed. If stock is not available at the time of ordering, delivery times may be 2-3 days longer.
-Peninsula: 24/48h
-Balearics: 2/5 working days.
-Europe: 3/10 working days.
Some products have a different delivery time, which is indicated in the item description and details.
Shipping costs for shipments to Spain and Portugal will be free for orders over €35, while for orders under €35, the cost will be €8.95.
If you place an order after 2:00 PM, it will not be processed until the next day.
For delivery times, please note that if payment for the item was made by bank transfer, the order will be processed once we have confirmation of payment.
You should also take into account holidays, Saturdays, and Sundays when the logistics operator does not make deliveries.
12.3 International Orders:
We ship to Italy, Portugal, France, the Czech Republic, and other countries.
Shipping will be done by courier.MAIL BOXES.
Shipping will be free for orders over €300, while international orders under €300 will incur a shipping cost of €15.
Delivery time is 3/10 business days
If you would like to know the shipping options, cost and delivery time, please contact us by email.joyeria@larrabe.comOr through our chat and we will inform you.
Orders will not be delivered to PO boxes.
13. Electronic invoice
As a general rule, invoices are always sent in physical format along with the order. However, if the customer wishes, they can request an electronic invoice to be sent to their email.
14. Returns of Items.
If you are not satisfied with an item upon receiving it, you have 30 calendar days from receipt of your order to exercise your right to return it or cancel the purchase.
If the return is due to reasons attributable to Joyería Larrabe, we will be responsible for the return costs. If, on the other hand, the return costs are not attributable to Joyería Larrabe, the customer will be responsible for the return shipping costs. Likewise, if an item is exchanged for a similar one, the return shipping costs will be borne by the customer.
Refunds will be issued once the product has been returned to our jewelry store, using the same method of payment as the original, within a maximum of 14 days.
For cases of financed purchases, returns for reasons not attributable to the jewelry store will incur a penalty of 1% of the purchase amount, due to financing opening costs.
To exercise the right to withdraw from the purchase you can fill out the following form:form.
For a correct return, a series of conditions must be met:
-The product must be in perfect condition, meaning that its use has not gone beyond merely checking its good condition and functioning.
-If the product is not in perfect condition or in its original packaging, it may be depreciated.
-The customer will be reimbursed according to the payment method used, once the merchandise has been received and inspected.
-Products susceptible to immediate copying may only be exchanged for another identical title.
-Returns are not accepted on watches or jewelry ordered on demand. This applies to products that indicate a waiting time or delivery time of 2 days or more.
-Returns are not accepted on custom-made or personalized pieces such as wedding rings, rings, or fitted watches, as stated in section 14 of the Terms and Conditions of this contract.
-Products that have been engraved or personalized at the customer's request and/or watches connected to a mobile device that have had their digital system initialized and/or data entered and/or connected to a mobile device and/or the box seal removed, in the case of boxes that are factory-sealed, are excluded from the right of withdrawal. This applies to watches and devices. Garmin, Suunto or Polar, which are presented in a sealed box. If it is a box that is not factory sealed, you may examine the equipment. without removing the screen protector or tampering with it. This way, if you decide to return a computer Garmin, Suunto or Polar, make sure it is in the same condition as when it was sent. That is, both the watch and its components (e.g., charger cable) must be intact and retain all of their plastic and protective packaging. Also, could not be used, worn, turned on, or configured. It also cannot be charged.
In these last three cases, before placing the corresponding order, the customer must expressly give their full written consent, agreeing to the non-return of the order. To this end, the customer's signed statement must state that, since this is a custom-made order made to order with specifications expressly provided by the customer, they acknowledge that once the order has been placed under these conditions, it cannot be returned, given the specificity and uniqueness of the order requested.
For more details, see the Easy Purchase section.
15. Warranty of Articles.
In the event of any lack of conformity at the time of delivery of the goods, the entrepreneur will be liable to the consumer for thedefects that become apparent within a period of three years from delivery, which will be deemed to have occurred on the date shown on the invoice orpurchase receipt, or on the delivery note if this is later;
- Unless proven otherwise, it shall be presumed that any lack of conformity that becomes apparent within two years of deliveryof the property already existed when it was delivered.
- Through a simple declaration, the consumer may demand that the entrepreneur correct the lack of conformity,price reduction or termination of the contract.
In order for the good to be brought into compliance, the consumer may choose repair or replacement, unless one of thesetwo options is impossible or involves disproportionate costs for the employer. These measures must comply with the followingrequirements:
- They will be free of charge for the consumer, including the expenses that are necessary for the goods to be placed incompliance, especially the costs of shipping, transportation, labor or materials;
- They will be carried out within a reasonable period from the moment the employer has been informed of the lack of conformityand without any major inconvenience for him.
The consumer will make the good available to the entrepreneur, who will recover it at his own expense in the way that generates the leastinconveniences for the consumer depending on the type of good.
You will not be liable for any payments for normal use of the replaced goods during the period prior to their replacement.The entrepreneur, for his part, will recover the goods at his expense, remove the non-compliant goods and in the case of goods that have beeninstalled, will remove them and proceed to install the repaired or replaced goods, assuming the resulting costs.
It will provide the consumer with documentary evidence of the delivery of the goods by the consumer, stating the date of delivery.delivery and lack of conformity, as well as documentary proof of the delivery of the good already in conformity to the consumer, in whichThe date of delivery and a description of the corrective measure taken must also be included.
The consumer may also demand a price reduction or termination of the contract.The price reduction will be proportional to the difference between the value that the asset would have had at the time of the sale and thedelivery has been in compliance, and the value that the delivered good has at the time of said delivery. The resolution does notwill proceed when the lack of conformity is of little importance.
The consumer may opt for them provided the following requirements are met:
- When the measure to bring the goods into conformity is impossible or disproportionate;
- The entrepreneur has not carried out the repair or replacement or has not carried it out correctly;
- Any lack of conformity appears in the repaired or replaced goods;
- The lack of conformity is of such seriousness that it justifies one of the two options;
- The entrepreneur has declared or it appears from the circumstances that he will not bring the goods into conformity within a periodreasonable or without major inconvenience to the consumer.
The entrepreneur will reimburse the consumer as a result of choosing this measure the price paid for the goods after thereceipt of these or, where appropriate, proof provided by the consumer that they have been returned.
The consumer or user shall return the goods to the entrepreneur, at the latter's expense.
- The consumer may suspend the outstanding payment of the price until the entrepreneur fulfills his obligations;
- You may also request the correction of the lack of conformity, the reduction of the price or the termination of the contract, if, as As a result of the violation of third party rights, the use of the asset is prevented or limited;
- The consumer will not be liable for any payment for the normal use of the replaced goods during the period prior to theirsubstitution;
- Whether you request the correction of the lack of conformity, the reduction of the price or the termination of the contract, you may demand compensation for damages if applicable.
16. Payment methods
When it comes to paying for your purchases, there are several options. The payment methods available at Joyería Larrabe are:
- Credit card: Visa and Mastercard, using a secure payment platform.
- Deposit/transfer: At the end of the purchase process, you can choose to pay by making a deposit/transfer to our Santander bank account. The account number will appear after choosing this payment method.
- Paypal: You can pay with Paypal (with a 1.5% surcharge), provided you have an account with this secure online transaction system. If you don't have an account yet, you can create one on their website: https://www.paypal.com
-Bizum: You'll also have the option to make the payment by sending a Bizum to the company's phone number associated with this system. You'll be notified during the process if this is the method you choose.
- Financing options: Joyería Larrabe offers you the option to finance your purchase, as we work with an external financial company, which is responsible for evaluating whether or not financing applications are accepted, using its own risk analysis system.