In order to comply with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, below we indicate the general information data of our website https://www.larrabe.com/en/
Owner: Martin Larrabe Lorenzo (Larrabe Jewelry)NIF: 30622690F
Postal Address: C/ Alkartasuna, 5 48100 Munguia,. Biscay
Telephone: (34) 94 674 08 76Fax:(34) 946 74 28 77
1. General conditions of use:
In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), MARTIN LARRABE LORENZO (hereinafter Joyería Larrabe), whose representative is Lorenzo Martín Larrabe, with DNI 30622690F, informs you that the personal data provided through the WEB page will be incorporated into the CLIENTS/SUPPLIERS file, registered with the Spanish Data Protection Agency.
The use of the services that can be accessed through the website https://www.larrabe.com/en/ are subject to these general conditions.
1.1 General Conditions and their Acceptance.
These general conditions (hereinafter, the "General Conditions") regulate the use of the services (hereinafter, "the Services") that Martin Larrabe Lorenzo (hereinafter, "Larrabe Jewelry") makes available free of charge to users of the website https://www.larrabe.com/en/ (hereinafter, the "Website").
The use of the Services attributes the condition of user (hereinafter, "the User") and entails the acceptance of the General Conditions in the latest version published by Joyeria Larrabe on the Website at the time the User accesses them.
2. Object.
These General Conditions regulate all the Services offered by Joyeria Larrabe through its Website, including those for commenting on news and articles, Forums, Blogs, chats, software and any other, as well as their use by Users. However, Joyeria Larrabe reserves the right to modify the presentation, configuration and content of the Services, as well as the conditions required for their use. The use of the services of larrabe.com after the entry into force of its modifications or changes in the conditions implies the acceptance of the same.
3. Conditions of Access and Use of the Services.
3.1. Free access to and use of the Services.
The Services provided by Joyeria Larrabe are free of charge, however, the use of these Services implies acceptance of these General Conditions.
3.2. Username.
In order to make use of the Services provided on the Website, The User must identify himself through his username, with or without their surnames (hereinafter, the "Username"), which will allow them to access the rest of the Services. The User may not choose as a Username words, expressions that are foul, insulting, coincident with brands, trade names, establishment signs, names of other people, company names, advertising expressions, names and pseudonyms of public figures or celebrities for whose use they are not authorized and, in general, contrary to the law or the requirements of morality and generally accepted good customs. The User must provide Joyeria Larrabe with a valid email address. In the event that the User does not enter both their Username and a valid email address in the form, they will not be able to use the Services of the Website, as both fields are mandatory.
Acceptance of the User Name occurs automatically and the only criterion used for this purpose is the absence of a previously assigned User Name that is identical to the one chosen by the User. However, Joyeria Larrabe reserves the right to eliminate those User Names that are contrary to the provisions set forth above or when it deems it appropriate.
3.3. Obligation to make correct use of the Services.
The User agrees to use the Services provided by Joyeria Larrabe in accordance with the law, with these General Conditions, as well as the practices generally accepted on the Internet. The User agrees to refrain from using the Services for purposes or effects that are illegal or contrary to the provisions of the General Conditions.
In particular, and by way of example only and not exhaustively, the User undertakes not to collect data for advertising purposes, not to send any type of online advertising and not to transmit, distribute or make available to third parties through the Services provided by Joyeria Larrabe, information, messages, graphics, sound and/or image files, photographs, recordings, software and in general any type of material, data or content that:
- in any way contravene, disregard or attack the fundamental rights and public freedoms recognized by the Constitution or by international treaties and the rest of the legal system;
- induce, incite or promote criminal, derogatory, defamatory or violent acts;
- induce, incite or promote discriminatory actions, attitudes or ideas based on sex, race, religion, beliefs or age;
- incorporate criminal, violent or degrading messages
- induce or incite involvement in practices that are dangerous, risky or harmful to health and mental balance;
- are false, ambiguous, inaccurate, exaggerated or untimely, so that they may mislead regarding their object or regarding the intentions or purposes of the communicator;
- are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from their owners the necessary authorization to carry out the use that he/she makes or intends to make;
- violate the trade secrets of third parties;
- are contrary to the right to honor, personal and family privacy or the image of individuals;
- violate the regulations on confidentiality of communications;
- cause, due to their characteristics (such as format, extension, etc.), difficulties in the normal functioning of the Services;
3.4. Liability for damages.
The User shall be liable for any breach of any of the obligations to which he or she is subject by virtue of these General Conditions or the law in relation to the use of the Services.
4. Personal Data.
As we have indicated above, in order to use the Services, the User must first provide Joyeria Larrabe with certain personal data through a short form (hereinafter, the "Personal Data"). Joyeria Larrabe will process the Personal Data for the management of the Services.
Once the form has been completed and sent, it is understood that the User expressly accepts and authorizes that his/her Personal Data be processed by Joyeria Larrabe, and that it sends him/her by email information about new products and/or services, or about promotions from third-party companies that market products and/or services.
The user is informed that the personal data provided will be incorporated into the computerized file of Joyeria Larrabe called CLIENTS/SUPPLIERS, registered with the Spanish Data Protection Agency, intended for the provision of personalized web service to the user, and their participation in contests, forums and activities related to the portal, including the sending of commercial information that may be of interest to the user.
We also inform you of the possibility of exercising at any time the rights of access, rectification, cancellation and opposition of your personal data by email to joyeria@larrabe.com or by writing to Joyeria Larrabe. C/Askatasuna 5. 48100 Mungia. Bizkaia, as specified in the Privacy Policy section.
Given the confidential nature of the information, the user may not exercise his or her rights by telephone, but must request them by any means that leaves proof of their sending and receipt and send a copy of his or her ID or equivalent document.
The User guarantees the truthfulness, accuracy, validity and authenticity of the Personal Data provided, and undertakes to keep them duly updated. Joyeria Larrabe will not sell or use said Personal Data for commercial exploitation or use at any time.
5. Use of the Services is the sole responsibility of the User.
The User is aware and voluntarily accepts that the use of the Services takes place, in all cases, under his or her sole and exclusive responsibility. Taking into account the nature of these Services, the content of the messages published through them expresses only the opinion of its author. Joyeria Larrabe does not guarantee the accuracy, integrity or usefulness of any message, and therefore will not be responsible for the content thereof under any circumstances.
6. Exclusion of Warranties and Exemption from Liability.
6.1. Exclusion of warranties and exemption from liability for the operation of the Services.
6.1.1. Availability, continuity, utility and fallibility.
Joyeria Larrabe does not guarantee the availability and continuity of the operation of the Services. When reasonably possible, Joyeria Larrabe will give advance notice of interruptions in the operation of the Services. Joyeria Larrabe also does not guarantee the usefulness of the Services for carrying out any particular activity, nor their infallibility, nor that through them information, data or content may be disseminated or made available to third parties or access to information, data or content disseminated or made available by third parties.
Joyeria Larrabe assumes no liability for damages of any kind that may arise from the lack of availability or continuity of the operation of the Services, and from suspensions of the service and, in particular, although not exclusively, from temporary limitations on access to the different web pages of the comment service. Joyeria Larrabe may at any time temporarily or permanently suspend any Service.
6.2. Exclusion of warranties and exemption from liability for the use of the Services by Users.
Joyeria Larrabe is not obliged to monitor the use that Users make of the Services. In particular, Joyeria Larrabe does not guarantee that Users use the Services in accordance with these General Conditions, nor that they do so diligently. Joyeria Larrabe is also not obliged to verify the identity of Users, nor the veracity, validity, exhaustiveness and/or authenticity of the data that Users provide about themselves to other Users. In any case, Joyeria Larrabe retains the data and information that the legislation in force requires.
7. Limitation on the Use of the Services.
Joyeria Larrabe reserves the right to deny the use of the Services and to remove the information, data and content distributed or made available to third parties through any of these Services, at any time and without prior notice to those Users who fail to comply with these General Conditions.
8. Software.
The download of any software from the Joyeria Larrabe websites is done under the user's own responsibility and free acceptance. Joyeria Larrabe grants you a revocable, personal, non-exclusive and non-transferable right to use said software. Joyeria Larrabe may automatically check the software version you are using and automatically download updates to said software on your computer. The products of larrabe.com and its software are provided to the user with the intention of developing a better service, but Joyeria Larrabe excludes in the broadest sense any guarantee of correct operation in accordance with applicable Spanish legislation. In the event of any anomaly occurring in the user's computer, the user must uninstall the software provided by Joyeria Larrabe.
The inclusion of third party owners in the products of larrabe.com is done under the sole responsibility of the user, who undertakes to do so in accordance with the conditions imposed by these third parties, being a relationship between the user and the third party information medium, in which Joyeria Larrabe does not participate.
9. User registration
9.1. Registration process
Joyeria Larrabe makes certain services available to users which can only be accessed by registering at www.joyerialarrabe.com. Users must complete the registration process by providing all the data requested as mandatory, although they may be required to complete them with additional data at any time. Minors must obtain the consent of their legal guardian. The username will comply with the conditions set out in clause 3.2. Once the user has entered the requested name and password, the user will be automatically assigned the same as long as there is no other user with a matching name. The final registration will only occur when the user has confirmed it within a maximum period of 48 hours using the link that will be sent to the email provided.
9.2. Use and custody of password and username
The user agrees to make proper use of his/her password and username. The user will be responsible for all actions performed with his/her password and username, including the responsibility of choosing passwords that are considered strong. The user agrees to close his/her session at the end of it.
10. Use of cookies
In order to use our website, the use of cookies is necessary. Cookies are used to obtain information and perform statistical analyses on the use of the website, as well as to enable the normal functioning of some services. If you wish, you can configure your browser to notify you on screen when you receive cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser for more information.
11. ONLINE TRUST
The parties agree, at their discretion, to resolve any disputes and waive any other jurisdiction, and to submit to the courts and tribunals of the user's domicile.
Our entity is affiliated with Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Carrera de San Jerónimo 18, 4º, 1, CP:28014 (Madrid). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as an affiliated entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or to data protection when they are related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims relate to digital advertising, or to data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show”
11.1 Link to the Online Dispute Resolution Platform
You can access the dispute resolution platform via this link.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
12 Delivery Times and Shipping Costs.
Shipping costs will be calculated automatically when you add the item to your shopping cart and choose the destination area. This calculation will be made based on the shipping price and the destination.
If an item is out of stock or unavailable, we will quickly update it so that it is no longer available for ordering. If for some reason we find out about this after an order has been placed, we will contact you immediately to communicate the situation and provide a quick solution. In the event of a stock shortage, the possible solutions would be:
- Refund of the order amount.
- Offer of a new term, depending on the new availability.
- Exchange for another substitute product.
12.1 Rates calculated WITH VAT INCLUDED (21%)
24 - 48 hours to any point on the Peninsula through the SEUR transport agency.
In the case of the Balearic Islands, the delivery time is 2 to 5 business days.
Shipments to Europe are delivered viaSEUR or Postal Mail, received within a period of between 3 and 10 days.
It may be the case that due to the special characteristics of the item or when purchasing several items, you are notified during the purchasing process or by email that it is a special shipment.
Likewise, due to the shipping address it may not be possible to place the order. In such cases, it will be necessary to contact us via email atjewelry@larrabe.comTo be able to make the query to the logistics operator.
12.2 Delivery times and transport costs:
The delivery times listed below are for products for which payment and availability have been confirmed. If the product is not in stock at the time of ordering, this may take 2-3 days longer.
-Peninsula: 24/48h
-Balearics: 2/5 working days.
-Europe: 3/10 working days.
Some products have a different delivery time, which is indicated in the description and details of the item.
Shipping costs for shipments to Spain and Portugal will be free for orders over €35, while for orders under €35 it will cost €8.95.
If you place an order after 2:00 p.m., it will not be processed until the following day.
For the purposes of delivery times, you must take into account that, if the payment for the item has been made by bank transfer, the order will be processed once we have confirmation of payment.
You should also take into account holidays, Saturdays and Sundays on which the logistics operator does not make deliveries.
12.3 International Orders:
Shipments are made to Italy, Portugal, France, Czech Republic, among others.
Shipping will be done by courierSEUR.
Shipping costs will be free for orders over €300, while international orders under €300 will incur a shipping cost of €15.
Delivery time is 3/10 working days
If you want to know the shipping options, cost and delivery time, please contact us at the emailjewelry@larrabe.comOr through our chat and we will inform you.
Orders will not be delivered to PO boxes.
13. Electronic invoice
As a general rule, invoices are always sent in physical format together with the order placed. However, if the customer wishes, they can request that the electronic invoice be sent to their email.
14. Returns of Items.
If you are not satisfied when you receive an item, you have a period of 30 calendar days from receipt of the order to exercise the right to return or cancel the purchase.
In the event that the return is due to causes attributable to Joyería Larrabe, we will be responsible for the costs of the return. If, on the other hand, the causes are not attributable, the return costs will be borne by the customer. Likewise, in the case of exchanging an item for a similar one, the return costs will be borne by the customer.
The refund will be made once the product has been received back at our jewelry store, and will be made in the same way as the payment was made within a maximum period of 14 days.
For cases of financed purchases, returns for reasons not attributable to the jewelry store will incur a penalty of 1% of the purchase amount, due to the costs of opening the financing.
To exercise the right to withdraw from the purchase you can fill out the following formform.
For the return to be correct, a series of conditions must be met:
-The product must be in perfect condition, meaning that its use has not gone beyond merely checking its good condition and functioning.
-If the product is not in perfect condition or in its original packaging, it may suffer a depreciation.
-The refund to the customer will be made according to the payment system used by the customer, once the merchandise has been received and inspected.
-Products that are susceptible to immediate copying may only be exchanged for another identical title.
-Returns are not accepted on watches or jewelry ordered by order. That is, for those products that indicate a waiting time or delivery time of 2 days or more.
-Returns are not accepted on custom-made or personalized pieces such as wedding rings, rings or adjusted watches, as stated in section 14 of the Terms and Conditions of this contract.
-Products that have been engraved or personalized at the customer's request and/or watches connected to a mobile terminal for which the digital system has been started and/or data has been entered and/or connected to a mobile terminal and/or the seal has been removed from the box, in the case of boxes that are factory sealed, are excluded from the right of withdrawal. This is the case for watches and devices connected to a mobile terminal. Garmin, Suunto or Polar, which are presented in a sealed box. If it is a box that is not factory sealed, you will be able to examine the equipment without removing the screen protector or manipulating it. This way, if you decide to return a device Garmin, Suunto or Polar, make sure that it is in the same condition in which it was sent. That is, both the watch and components (e.g. charger cable) must be intact and retain all their plastics and protectors. Also, could not be used, worn, turned on or configured. It also cannot be charged.
In these last three cases, before placing the corresponding order, the client must expressly give his full consent in writing to accept that the order cannot be returned. To this end, the declaration signed by the client must state that, since this is a custom-made order made to order with specifications expressly given by the client, the client accepts that once the order has been placed under such conditions, it cannot be returned, given the specificity and particularity of the order requested.
For more details see the Easy Purchase section.
15. Warranty on Items.
In the event of any lack of conformity at the time of delivery of the goods, the entrepreneur will be liable to the consumer for thefaults that become apparent within a period of three years from delivery, which shall be deemed to have taken place on the date indicated on the invoice orpurchase receipt, or on the delivery note if this is later;
- Unless proven otherwise, any lack of conformity that becomes apparent within two years of delivery shall be presumedof the property already existed when it was delivered.
- Through a simple declaration, the consumer may demand that the business remedy the lack of conformity,price reduction or termination of the contract.
In order for the goods to be brought into conformity, the consumer may choose between repair or replacement, unless one of thesetwo options is impossible or involves disproportionate costs for the employer. These measures must comply with the following:requirements:
- They will be free for the consumer, including the costs that are necessary for the goods to be put into service.conformity, especially the costs of shipping, transport, labour or materials;
- They will be carried out within a reasonable period from the moment the employer has been informed of the lack of conformity.and without any major inconvenience for this one.
The consumer will make the good available to the entrepreneur, who will recover it at his own expense in the way that generates the leastinconveniences for the consumer depending on the type of good.
You will not be liable for any payment for normal use of the replaced goods during the period prior to their replacement.The entrepreneur, for his part, will recover the goods in his charge, remove the non-conforming goods and in the case of goods that have beeninstalled, they will be removed and the repaired or replaced item will be installed, assuming the resulting costs.
It will provide the consumer with documentary evidence of the delivery of the goods by the consumer, stating the date ofdelivery and lack of conformity, as well as documentary justification of the delivery of the goods already in conformity to the consumer, in whichThe date of delivery and a description of the corrective measure taken must also be included.
The consumer may also demand a reduction in price or termination of the contract.The reduction in price will be proportional to the difference between the value that the asset would have had at the time of thedelivery of having been in compliance, and the value that the delivered goods have at the time of said delivery. The resolution does notwill proceed when the lack of conformity is of little importance.
The consumer may opt for them provided that the following requirements are met:
- When the measure to bring the goods into compliance is impossible or disproportionate;
- The contractor has not carried out the repair or replacement or has not carried it out correctly;
- Any lack of conformity appears in the repaired or replaced goods;
- The lack of conformity is of such severity that it justifies one of the two options;
- The entrepreneur has declared or it follows from the circumstances that he will not bring the goods into compliance within a period of timereasonable or without major inconvenience to the consumer.
The entrepreneur will reimburse the consumer as a result of choosing these measures the price paid for the goods after thereceipt of these or, where appropriate, proof provided by the consumer that they have been returned.
The consumer or user shall return the goods to the entrepreneur, at the latter's expense.
- The consumer may suspend the outstanding payment of the price until the entrepreneur fulfils his obligations;
- You may also request the correction of the lack of conformity, the reduction of the price or the termination of the contract, if, as As a consequence of the violation of third party rights, the use of the asset is prevented or limited;
- The consumer will not be responsible for any payment for the normal use of the replaced goods during the period prior to theirsubstitution;
- Whether you are requesting the correction of the lack of conformity, a reduction in price or termination of the contract, you may demand compensation for damages if applicable.
16. Payment Methods
When it comes to paying for your purchases, there are several options. The payment methods available at Joyería Larrabe are:
- Credit card: Visa and Mastercard, using a secure payment platform.
- Deposit/transfer: at the end of the purchase process you can choose to pay by making a deposit/transfer into our Santander bank account. The account number will appear after choosing this payment method.
- Paypal: you can pay with Paypal (with a 1.5% surcharge), provided you have an account in this secure online transaction system. If you do not have an account yet, you can create one on their website: https//www.paypal.com
-Bizum: you will also have the option of making the payment by sending a bizum to the company's telephone number associated with this system, which will be indicated to you during the process if this is the chosen method.
- Possibility of financing: Joyería Larrabe offers you the possibility of financing your purchase, since we work with an external financial company, which is responsible for evaluating whether or not financing requests are accepted, using its own risk analysis system.