To comply with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, below we indicate the data of the general information of our website https://www.larrabe.com/en/
Holder: Martin Larrabe Lorenzo (Larrabe Jewelry)NIF: 30622690F
Postal Address: C/ Alkartasuna, 5 48100 Munguia,. Biscay
Telephone: (34) 94 674 08 76Fax:(34) 946 74 28 77
1. General conditions of use:
In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), MARTIN LARRABE LORENZO (hereinafter Larrabe Jewelry), whose representative is Lorenzo Martín Larrabe, with DNI 30622690F, informs you that the personal data provided through the WEB page will be incorporated into the CUSTOMER/SUPPLIER file, registered with the Spanish Data Protection Agency.
The use of the services that can be accessed through the website https://www.larrabe.com/en/ are subject to these general conditions.
1.1 General Conditions and their Acceptance.
These general conditions (hereinafter, the "General Conditions") regulate the use of the services (hereinafter, "the Services") that Martin Larrabe Lorenzo (onwards, "Larrabe Jewelry") makes freely available to users of the website https://www.larrabe.com/en/ (hereinafter, the "Website").
The use of the Services attributes the condition of user (hereinafter, "the User") and entails acceptance of the General Conditions in the latest version published by Joyeria Larrabe on the Website at the time the User accesses the Services. themselves.
2. Object.
These General Conditions regulate all the Services offered by Joyeria Larrabe through its Website, including those for commenting on news and articles, Forums, Blogs, chats, software and any other, as well as their use by users. Users. However, Joyeria Larrabe reserves the right to modify the presentation, configuration and content of the Services, as well as the conditions required for its use. The use of larrabe.com services after the entry into force of its modifications or changes in the conditions imply acceptance of them.
3. Conditions of Access and Use of the Services.
3.1. Free nature of access and use of the Services.
The Services provided by Joyeria Larrabe are free of charge, however, their use implies acceptance of these General Conditions.
3.2. Username.
In order to make use of the Services provided on the Website, the User must identify himself through his username, with or without your surnames (hereinafter, the "User Name"), which will allow you to access the rest of the Services. The User may not choose as User Name words, profanity, insulting expressions, coincident with trademarks, trade names, store signs, names of other people, company names, advertising expressions, names and pseudonyms of characters of public or famous relevance for whose use is not authorized and, in general, contrary to the law or to the requirements of morality and generally accepted good customs. The User must provide Joyeria Larrabe with a valid email address. In the event that the User does not enter both their User Name and a valid email address in the form, they will not be able to use the Services of the Website, as both fields are mandatory.
The acceptance of the User Name occurs automatically and the only criterion used for this purpose is the non-existence of a previously assigned User Name that is identical to the one chosen by the User. However, Joyeria Larrabe reserves the right to eliminate those User Names that turn out to be contrary to the provisions above or when it deems it appropriate.
3.3. Obligation to make correct use of the Services.
The User agrees to use the Services provided by Joyeria Larrabe in accordance with the law, with these General Conditions, as well as the generally accepted practices on the Internet. The User undertakes to refrain from using the Services for illicit purposes or effects or contrary to what is established in the General Conditions.
In particular, and merely indicative and not exhaustive, the User agrees not to collect data for advertising purposes, not to send any type of online advertising and not to transmit, disseminate or make available to third parties through the Services provided by Joyeria Larrabe, information, messages, graphics, sound and/or image files, photographs, recordings, software and in general any kind of material, data or content that:
- in any way contravene, belittle or violate fundamental rights and public freedoms recognized constitutionally or in international treaties and in the rest of the legal system;
- induce, incite or promote criminal, denigratory, defamatory or violent actions;
- induce, incite or promote discriminatory actions, attitudes or ideas based on sex, race, religion, beliefs or age;
- incorporate criminal, violent or degrading messages
- induce or incite to engage in dangerous, risky or harmful practices for health and mental balance;
- are false, ambiguous, inaccurate, exaggerated or extemporaneous, in such a way that they may mislead about their object or about the intentions or purposes of the caller;
- are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from their owners the necessary authorization to carry out the use made or intended to be made;
- violate the business secrets of third parties;
- are contrary to the right to honor, to personal and family privacy or to the image of people;
- violate the regulations on secrecy of communications;
- cause by their characteristics (such as format, extension, etc.) difficulties in the normal functioning of the Services;
3.4. Liability for damages and detriments.
The User will be liable for the breach of any of the obligations to which he is subject by virtue of these General Conditions or the law in relation to the use of the Services.
4. Personal Data.
As we have previously indicated, the User, in order to use the Services, must previously provide Joyeria Larrabe with certain personal data through a brief form (hereinafter, the "Personal Data"). Joyeria Larrabe will treat the Personal Data for the management of the Services.
Once the form has been completed and sent, it is understood that the User expressly accepts and authorizes that their Personal Data be processed by Joyeria Larrabe, and that it send information by email about new products and/or services, or about third-party promotions. companies that sell products and/or services.
The user is informed that the personal data provided is incorporated into the computerized file of Joyeria Larrabe called CUSTOMERS/SUPPLIERS, registered with the Spanish Agency for Data Protection, intended for the provision of personalized web service to the user, and their participation in contests. , forums and activities related to the portal, including sending commercial information that may be of interest to the user.
Likewise, we inform you of the possibility you have of exercising your rights of access, rectification, cancellation and opposition of your personal data at any time by sending an email to joyeria@larrabe.com or by writing to Joyeria Larrabe. C/ Askatasuna 5. 48100 Mungia. Bizkaia, as specified in the Privacy Policy section.
Given the confidential nature of the information, the user will not be able to exercise their rights by telephone, and must request them by any means that records their sending and receipt and send a copy of their ID or equivalent document.
The User guarantees the veracity, accuracy, validity and authenticity of the Personal Data provided, undertaking to keep them duly updated. Joyeria Larrabe at no time will sell or use said Personal Data for exploitation or commercial use.
5. Use of the Services under the Exclusive Responsibility of the User.
The User is aware and voluntarily accepts that the use of the Services takes place, in any case, under their sole and exclusive responsibility. Taking into account the nature of these Services, the content of the messages published through them expresses only the opinion of their author. Joyeria Larrabe does not guarantee the accuracy, integrity or usefulness of any message, so in no case will it be responsible for their content.
6. Exclusion of Warranties and Disclaimer of Liability.
6.1. Exclusion of guarantees and exoneration of responsibility for the operation of the Services.
6.1.1. Availability, continuity, usefulness and fallibility.
Joyeria Larrabe does not guarantee the availability and continuity of the operation of the Services. Whenever reasonably possible, Joyeria Larrabe will give prior notice of interruptions in the operation of the Services. Neither does Joyeria Larrabe guarantee the usefulness of the Services for carrying out any particular activity, nor its infallibility, nor that through it information, data or content may be disseminated or made available to third parties or access to information, data or content. disseminated or made available by third parties.
Joyeria Larrabe does not assume any responsibility for damages of any nature that may arise from the lack of availability or continuity of the Services, and from service suspensions and, in particular, although not exclusively, to temporary limitations on access to the different web pages of the comment service. Joyeria Larrabe may at any time temporarily or permanently suspend any Service.
6.2. Exclusion of guarantees and exoneration of responsibility for the use of the Services by the Users.
Joyeria Larrabe has no obligation to control the use that Users make of the Services. In particular, Joyeria Larrabe does not guarantee that Users use the Services in accordance with these General Conditions, nor that they do so diligently. Neither does Joyeria Larrabe have the obligation to verify the identity of the Users, nor the veracity, validity, exhaustiveness and/or authenticity of the data that the Users provide about themselves to other Users. In any case, it retains the data and information that current legislation requires.
7. Limitation on the Use of the Services.
Joyeria Larrabe reserves the right to deny the use of the Services and withdraw the information, data and content disseminated or made available to third parties through any of these Services, at any time and without the need for prior notice to those Users who fail to comply. these General Conditions.
8.Software.
The download of any software from the Joyeria Larrabe websites is done under the responsibility and free acceptance of the user. Joyeria Larrabe grants you a revocable, personal, non-exclusive and non-transferable right to use said software. Joyeria Larrabe may automatically check the version of software you are using and automatically download updates to said software on your computer. The products of larrabe.com and its software are provided to the user with the intention of developing a better service, but Joyeria Larrabe excludes in the broadest possible way any guarantee of correct operation in accordance with the applicable Spanish legislation. In the event of any anomaly in the user's equipment, the user must uninstall the software provided by Joyeria Larrabe.
The inclusion of third-party owners in the products of larrabe.com is done under the sole responsibility of the user, committing himself to do so in accordance with the conditions imposed by those third parties, being a relationship between the user and the third-party information medium, in which Joyeria Larrabe does not participate.
9. User registration
9.1. registration process
Joyeria Larrabe makes certain services available to users, which can only be accessed by registering at www.joyerialarrabe.com. The user must complete the registration process offering all the information requested as mandatory, although at any time they may be required to complete it with additional data. Minors must obtain the consent of their legal guardian. The username will abide by what is determined in the conditions of clause 3.2. Once the user has entered the requested name and password, it will be assigned automatically as long as there is no other user with a matching name. The final registration will occur only when the user has confirmed it within a maximum period of 48 hours through the link that will be sent to the email provided.
9.2. Use and custody of password and username
The user agrees to make correct use of his password and username. The user will be responsible for all actions carried out with his password and username, including the responsibility of choosing passwords considered robust. The user undertakes to close his session at the end of it.
10. Use of cookies
To use our website it is necessary to use cookies. Cookies are used in order to obtain information and perform statistical analyzes on the use of the website, as well as to enable the normal operation of some services. If you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser for further information.
11. ONLINE TRUST
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
Our entity is a member of Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Carrera de San Jerónimo 18, 4º, 1, CP:28014 (Madrid). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Ethical code, users may go to Confianza Online for the alternative resolution of possible disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Confidence Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims deal with digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show”
11.1 Link to the Online Dispute Resolution Platform
Through this link you can access the dispute resolution platform.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
12 Delivery Times and Shipping Costs.
Shipping costs will be calculated automatically when you include the item in the shopping bag and choose the destination area. This calculation will be made based on the price of the shipment and the destination.
When there is an out of stock or unavailability of an item, we will quickly update it so that it is not available for ordering. If for any reason we find out after an order has been placed, we will contact you immediately to communicate the situation and give you a quick solution. In that case of a stock break, the possible solutions would be:
- Refund of the amount of the order.
- Offer of a new term, depending on the new availability.
- Exchange for another substitute product.
12.1 Rates calculated INCLUDING VAT (21%)
24 - 48 hours to any point on the Peninsula through the SEUR transport agency.
In the case of the Balearic Islands, its delivery time is from 2 to 5 business days.
Shipments to Europe are delivered viaSEUR o Postal mail, received within a period of between 3 and 10 days.
It may be the case that due to the special characteristics of the item or when buying several items, you are notified during the purchase process or by email that it is a special shipment.
Likewise, it may not be possible to place the order due to the shipping address. In these cases, it will be necessary to contact via email tojewelery@larrabe.comTo be able to consult the logistics operator.
12.2 Delivery times and transport costs:
The delivery times that appear below are for products for which there is proof of payment and availability. If stock is not available at the time of placing the order, these may be 2-3 more days.
-Peninsula: 24/48h
-Balearics: 2/5 working days.
-Europe: 3/10 working days.
Some products have a different delivery time, which is indicated in the description and details of the item.
The cost of transport for shipments to Spain and Portugal will be free for orders over €35, while for orders less than €35 it will cost €8.95.
If you place an order after 2:00 p.m., it will not be processed until the next day.
For the purposes of delivery times, you must bear in mind that, if payment for the item has been made by bank transfer, the order will be processed once we have proof of payment.
You must also take into account the holidays, Saturdays and Sundays in which the logistics operator does not make deliveries.
12.3 International Orders:
Shipments are made to Italy, Portugal, France, the Czech Republic, among others.
The shipment will be made by courierSEUR.
The shipping cost will be free for orders over €300, while international orders of less than €300 will carry a transport cost of €15.
Delivery time is 3/10 working days
If you want to know the shipping options, the cost and the delivery time, contact us by emailjewelery@larrabe.comOr through our chat and we will inform you.
Orders will not be served in PO Boxes.
13. Electronic invoice
As a general rule, invoices are always sent in physical format along with the order placed. However, if the customer wishes, they can request that the electronic invoice be sent to their email.
14. Item Returns.
If when you receive an item you are not satisfied, you have a period of 30 calendar days from receipt of the order to exercise the right to return or withdraw the purchase.
In the event that the return is for reasons attributable to Larrabe Jewelry, we will bear the return costs, if, on the contrary, they are not attributable causes, the return costs will be borne by the customer. Likewise, in the case of changing an item for a similar one, the return costs will be borne by the customer.
The refund of the money will be made once the product is received back at our jewelry store, and it will be done in the same way in which the payment was made within a maximum period of 14 days.
For the cases of financed purchases, the return for reasons not attributable to the jewelry will have a penalty of 1% of the purchase amount, due to the financing opening expenses.
To exercise the right of withdrawal of the purchase you can fill in the followingform.
For the return to be correct, a series of conditions must be met:
-The product must be in perfect condition, that is, its use has not gone beyond the mere verification of its good condition and operation.
-In the event that the product is not in perfect condition or in its original packaging, it may suffer a depreciation.
-The refund to the client will be made according to the payment system used by the client, once the merchandise has been received and verified.
-Products that can be copied immediately may only be exchanged for another identical title.
-Refunds are not accepted on watches or jewelry ordered by request. That is, for those products that indicate a waiting time or delivery time of 2 days or more.
-Returns are not allowed on custom-made or personalized pieces such as alliances, rings or adjusted watches as stated in section 14 of the Terms and Conditions of this contract.
-Excluded from the right of withdrawal are products that, at the request of the client, have been engraved or personalized and/or watches connected to a mobile terminal to which the start of the digital system and/or data entry and/or connection have been carried out. to mobile terminal. This is the case of watches and equipment Garmin, which are presented in a sealed box, and we recommend that you be careful when removing the seal. Once the box is unsealed, you can examine the equipment without removing the screen protector or tampering with it. So if you decide to return a piece of equipment Garmin, make sure that it is in the same state in which it was sent. That is, both the watch and its components (eg charger cable) must be intact and retain all their plastics and protectors. Likewise, could not be used, worn, turned on or configured. It can't be charged either.
In these last three cases, before placing the corresponding order, the client must expressly give their full consent in writing, admitting the non-return of the order. To this end, said statement signed by the client must state that as it is an order made to order and made to measure with specifications expressly given by the client, the client admits that once said order has been placed in such conditions it cannot be returned, since its specificity and particularity of the request requested.
For more details, see the Easy Purchase section.
15. Warranty Items.
In the event of a defective product, Larrabe Jewelry will proceed, as appropriate, to the repair, replacement, price reduction or resolution of the purchase, procedures that will be free for the consumer and user.
Larrabe Jewelry is responsible for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform Larrabe Jewelry of the lack of conformity within two months of becoming aware of it.
16. Payment methods
When paying for your purchases, there are several options. The payment methods available in Larrabe Jewelry are:
- Credit card: Visa and MasterCard, through the use of a secure payment platform.
- Deposit / transfer: at the end of the purchase process you can choose to pay by making a deposit / transfer to our Santander bank account. The account number will appear after choosing this payment method.
- Paypal: you can pay with Paypal (with a 1.5% surcharge), as long as you have an account in this secure online transaction system. If you don't have an account yet, you can create one on their website: https//www.paypal.com
-Bizum: you will also have the option of making the payment by making a bizum to the telephone number of the company associated with this system, which will be indicated to you during the process if this is the chosen method.
- Possibility of financing: Larrabe Jewelry facilitates the possibility of financing your purchase, since we work with an external financial company, which is in charge of evaluating whether or not the financing requests are accepted, through its own risk analysis system.