To comply with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, below we indicate the general information data of our website https://www.larrabe.com/en/Owner: Martin Larrabe Lorenzo (Larrabe Jewelry)
Postal Address: C / Alkartasuna, 5 48100 Munguia ,. Biscay
Telephone: (34) 94 674 08 76Fax:(34) 946 74 28 77
1. General conditions of use:
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), MARTIN LARRABE LORENZO (hereinafter Larrabe Jewelry), whose representative is Lorenzo Martín Larrabe, with ID 30622690F, informs you that the personal data provided through the WEB page will be incorporated into the CLIENTS / SUPPLIERS file, registered with the Spanish Agency for Data Protection.
The use of the services that can be accessed through the website https://www.larrabe.com/en/ are subject to these general conditions.
1.1 General Conditions and their Acceptance.
These general conditions (hereinafter, the "General Conditions") regulate the use of the services (hereinafter, "the Services") thatMartin Larrabe Lorenzo(onwards, "Larrabe Jewelry") makes available to users of the website free of chargehttps://www.larrabe.com/en/(hereinafter, the "Website").
The use of the Services attributes the condition of user (hereinafter, "the User") and entails the acceptance of the General Conditions in the latest version published by Joyeria Larrabe on the Website at the time the User accesses the themselves.
These General Conditions regulate all the Services offered by Joyeria Larrabe through its Website, including those for commenting on news and articles, Forums, Blogs, chats, software and any other, as well as the use thereof by the Users. However, Joyeria Larrabe reserves the right to modify the presentation, configuration and content of the Services, as well as the conditions required for their use. The use of the services of larrabe.com after the entry into force of its modifications or changes in the conditions imply the acceptance of the same.
3. Conditions of Access and Use of the Services.
3.1. Free access and use of the Services.
The Services provided by Joyeria Larrabe are free, however, using them implies acceptance of these General Conditions.
In order to use the Services provided on the Website,the User must identify himself through his username, with or without your surname (hereinafter, the "User Name"), which will allow you to access the rest of the Services. The User may not choose as User Name words, abusive, insulting expressions, coinciding with trademarks, commercial names, establishment signs, names of other people, company names, advertising expressions, names and pseudonyms of publicly relevant or famous people for whose use is not authorized and, in general, contrary to the law or the requirements of morality and generally accepted good customs. The User must provide Joyeria Larrabe with a valid email address. In the event that the User does not enter both their User Name and a valid email address in the form, they will not be able to use the Services of the Website, as both fields are mandatory.
The acceptance of the User Name occurs automatically and the only criteria used for this purpose is the absence of a previously assigned User Name that is identical to the one chosen by the User. However, Joyeria Larrabe reserves the right to eliminate those User Names that turn out to be contrary to the provisions above or when it deems it appropriate.
3.3. Obligation to make correct use of the Services.
The User agrees to use the Services provided by Joyeria Larrabe in accordance with the law, with these General Conditions, as well as generally accepted practices on the Internet. The User agrees to refrain from using the Services for purposes or effects that are illicit or contrary to what is established in the General Conditions.
In particular, and merely indicative and not exhaustive, the User undertakes not to collect data for advertising purposes, not to send any type of online advertising and not to transmit, disseminate or make available to third parties through the Services provided by Joyeria Larrabe, information, messages, graphics, sound and / or image files, photographs, recordings, software and in general any kind of material, data or content that:
- in any way contravene, belittle or violate the fundamental rights and public freedoms recognized constitutionally or in international treaties and in the rest of the legal system;
- induce, incite or promote criminal, denigrating, defamatory or violent actions;
- induce, incite or promote discriminatory actions, attitudes or ideas based on sex, race, religion, beliefs or age;
- incorporate criminal, violent or degrading messages
- induce or incite to engage in dangerous, risky or harmful practices for health and mental balance;
- are false, ambiguous, inaccurate, exaggerated or untimely, so that they may mislead their object or the intentions or purposes of the communicator;
- They are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from their owners the necessary authorization to carry out the use they make or intend to make;
- violate the business secrets of third parties;
- are contrary to the right to honor, personal and family privacy or the image of people;
- violate the regulations on secrecy of communications;
- cause by their characteristics (such as format, extension, etc.) difficulties in the normal operation of the Services;
3.4. Liability for damages and detriments.
The User will be liable for the breach of any of the obligations to which he is subject by virtue of these General Conditions or the law in relation to the use of the Services.
4. Personal Data.
As we have previously indicated, the User, in order to use the Services, must first provide Joyeria Larrabe with certain personal data through a short form (hereinafter, the "Personal Data"). Joyeria Larrabe will process the Personal Data for the management of the Services.
Once the form has been completed and sent, it is understood that the User expressly accepts and authorizes their Personal Data to be processed by Joyeria Larrabe, and to send them by email information about new products and / or services, or about third-party promotions companies that market products and / or services.
The user is informed that the personal data provided are incorporated into the Joyeria Larrabe computerized file called CLIENTS / SUPPLIERS, registered with the Spanish Agency for Data Protection, intended for the provision of personalized web service to the user, and their participation in contests , forums and activities related to the portal, including sending commercial information that may be of interest to the user.
Given the confidential nature of the information, the user will not be able to exercise their rights by telephone, having to request them by any means that leaves proof of its sending and receipt and send a copy of their ID or equivalent document.
The User guarantees the veracity, accuracy, validity and authenticity of the Personal Data provided, committing to keep them duly updated. Joyeria Larrabe will at no time sell or use said Personal Data for its exploitation or commercial use.
5. Use of the Services under the Exclusive Responsibility of the User.
The User is aware and voluntarily accepts that the use of the Services takes place, in any case, under his sole and exclusive responsibility. Taking into account the nature of these Services, the content of the messages published through them expresses only the opinion of their author. Joyeria Larrabe does not guarantee the accuracy, integrity or usefulness of any message, so in no case will it be responsible for their content.
6. Exclusion of Guarantees and Disclaimer of Liability.
6.1. Exclusion of guarantees and exemption from liability for the operation of the Services.
6.1.1. Availability, continuity, usefulness and fallibility.
Joyeria Larrabe does not guarantee the availability and continuity of the operation of the Services. When reasonably possible, Joyeria Larrabe will give prior notice of interruptions in the operation of the Services. Joyeria Larrabe does not guarantee the usefulness of the Services for the performance of any particular activity, nor their infallibility, nor that through it information, data or content may be disseminated or made available to third parties or access to information, data or content. disseminated or made available by third parties.
Joyeria Larrabe does not assume any responsibility for damages of any nature that may arise from the lack of availability or continuity of the operation of the Services, and the suspensions of the service and, in particular, although not exclusively, to the temporary limitations on access to the different web pages of the comment service. Joyeria Larrabe may at any time temporarily or permanently suspend any Service.
6.2. Exclusion of guarantees and exemption from liability for the use of the Services by Users.
Joyeria Larrabe has no obligation to control the use that Users make of the Services. In particular, Joyeria Larrabe does not guarantee that Users use the Services in accordance with these General Conditions, nor that they do so diligently. Joyeria Larrabe does not have the obligation to verify the identity of the Users, nor the veracity, validity, completeness and / or authenticity of the data that Users provide about themselves to other Users. In any case, it keeps the data and information that the legislation in force requires.
7. Limitation on the Use of the Services.
Joyeria Larrabe reserves the right to deny the use of the Services and to withdraw the information, data and content disseminated or made available to third parties through any of these Services, at any time and without prior notice to those Users who fail to comply these General Conditions.
The download of any software from the Joyeria Larrabe websites is done under the responsibility and free acceptance of the user. Joyeria Larrabe grants you a revocable, personal, non-exclusive and non-transferable right of use of said software. Joyeria Larrabe will be able to automatically check the version of software you are using and automatically download updates of said software on your computer. The larrabe.com products and its software are provided to the user with the intention of developing a better service, but Joyeria Larrabe excludes in the broadest way any guarantee of correct operation in accordance with applicable Spanish legislation. In the event of any anomaly in the user's computer, the user must uninstall the software provided by Joyeria Larrabe.
The inclusion of third-party owners in larrabe.com products is made under the sole responsibility of the user, committing himself to do so in accordance with the conditions imposed by those third parties, being a relationship between the user and the third-party information medium, in which Joyeria Larrabe does not participate.
9. User registration
9.1. registration process
Joyeria Larrabe makes certain services available to users which can only be accessed by registering at www.joyerialarrabe.com. The user must complete the registration process by offering all the data that is requested as mandatory, although at any time they may be required to complete them with additional data. Minors must obtain the consent of their legal guardian. The username will abide by what is determined in the conditions of clause 3.2. Once the requested name and password have been entered by the user, it will be assigned automatically as long as there is no other user with a matching name. The definitive registration will occur only when the user has confirmed it within a maximum period of 48 hours through the link that will be sent to the email provided.
9.2. Use and custody of password and username
The user agrees to make correct use of his password and username. The user will be responsible for all actions carried out with their password and username, including the responsibility of choosing passwords considered strong. The user agrees to close his session at the end.
11. ONLINE TRUST
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
Our entity is attached to Confianza Online (Non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Carrera de San Jerónimo 18, 4º, 1, CP: 28014 (Madrid). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of theEthical code, users may go to Confianza Online for the alternative resolution of possible controversies (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or about data protection when they are related to this area, the claims will be resolved by the Online Confidence Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show "
11.1 Link to the Online Dispute Resolution Platform
Through this link you can access the dispute resolution platform.
12 Delivery Times and Shipping Costs.
Shipping costs will be calculated automatically when you include the item in the shopping bag and choose the destination area. This calculation will be made based on the price of the shipment and the destination.
When an item is out of stock or unavailable, we will quickly proceed to update it so that it is not available for ordering. If for any reason we find out after an order has been placed, we will contact you immediately to communicate the situation and give you a quick solution. In that case there was a stock break, the possible solutions would be:
- Refund of the order amount.
- Offer of a new term, depending on the new availability.
- Change for another substitute product.
12.1 Rates calculated WITH VAT INCLUDED (21%)
24 - 48 hours to any point of the Peninsula through the SEUR transport agency.
In the case of the Balearic Islands, its delivery time is 2 to 5 business days.
Shipments to Europe are delivered viaSEURo Postal Mail, received within a period of between 3 and 10 days.
It may be the case that due to the special characteristics of the item or when purchasing several items, you are notified during the purchase process or by email that it is a special shipment.
Likewise, it may be that due to the shipping address it is not possible to place the order. In such cases, it will be necessary to contact via email email@example.com be able to make the query to the logistics operator.
12.2 Delivery times and transport costs:
The delivery times that appear below are for products for which payment and availability are recorded. If there is no stock at the time of ordering, these may be 2-3 more days.
-Peninsula: 24 / 48h
-Balearics:2/5 working days.
-Europe: 3/10 working days.
Some products have a different delivery time, which is indicated in the description and details of the article.
The cost of transport for shipments to Spain and Portugal will be free for orders over € 35, while for orders below € 35 it will cost € 8.95.
If you place an order after 2:00 p.m., it will not be processed until the next day.
For the purposes of delivery times, you must bear in mind that, if the payment of the item has been made by bank transfer, the order will be processed once we have proof of payment.
You should also take into account holidays, Saturdays and Sundays when the logistics operator does not make deliveries.
12.3 International Orders:
Shipments are made to Italy, Portugal, France, the United Kingdom, the Czech Republic, among others.
The shipment will be made by courierSEUR.
The cost of shipping will be free for orders over € 300, while international orders of less than € 300 will carry a transport cost of € 15.
Delivery time is 3/10 working days
If you want to know the shipping options, the cost and the delivery time, contact us by firstname.lastname@example.org through our chat and we will inform you.
Orders will not be served in PO boxes.
13. Electronic invoice
As a general rule, invoices are always sent in physical format together with the order placed. However, if the client wishes, he can request that the electronic invoice be sent to his email.
14. Item Returns.
If when you receive an item you are not satisfied, you have a period of 30 calendar days from receipt of the order to exercise the right to return or cancel the purchase.
In the event that the return is due to causes attributable to Larrabe Jewelry, we will bear the costs of the return, if on the contrary, they are not attributable causes, the return costs will be borne by the customer. Likewise, in the case of exchanging an item for a similar one, the cost of return and new shipment will be borne by the customer.
The refund of the money will be made once the product is received back at our jewelry store, and it will be done in the same way in which the payment was made (except in the case of cash on delivery, which will be made through bank transfer).
For the cases offinanced purchases, the return for causes not attributable to the jewelry will have a penalty of 1% of the purchase amount, due to the costs of opening the financing.
To exercise the right of withdrawal of the purchase you can fill in the followingform.
For the return to be correct, a series of conditions must be met:
-The product must be in perfect condition, that is, that its use has not gone beyond the mere verification of its good condition and operation.
-In the event that the product is not in perfect condition or in its original packaging, it may suffer a depreciation.
-The refund to the customer will be made according to the payment system used by the same, once the merchandise has been received and verified.
-The products susceptible of immediate copy can only be exchanged for another identical title.
-No returns on watches or jewelry ordered on request. That is, for those products that indicate a waiting time or delivery period of 2 days or more.
-No returns are allowed on custom-made or personalized pieces such as alliances, rings or adjusted watches.
- Excluded from the right of withdrawal are products that have been engraved or personalized at the customer's request and / or watches connected to a mobile terminal to which the start of the digital system and / or data entry and / or connection has been made. to mobile terminal
For more details see the Easy Purchase section.
15. Item Warranty.
In the event of a defective product, the Larrabe Jewelry will proceed, as appropriate, to repair, replace, lower the price or resolve the purchase, procedures that will be free for the consumer and user.
Larrabe Jewelry is responsible for the lack of conformity that is manifested within a period of two years from delivery. The consumer and user must inform Jewelry Larrabe of the lack of conformity within two months of becoming aware of it.
16. Payment methods
When it comes to paying for your purchases, there are several options. The payment methods available at Larrabe Jewelry are:
- Credit card: Visa and mastercard, through the use of a secure payment platform.
- Deposit / transfer: at the end of the purchase process you can choose to pay by making a deposit / transfer in our Santander bank account. The account number will appear after choosing this payment method.
- Paypal: you can pay with Paypal (with a 1.5% surcharge), as long as you have an account in this secure online transaction system. If you don't have an account yet, you can create one on their website: https // www.paypal.com
-Bizum: you will also have the option of making the payment by making a bizum to the phone number of the company associated with this system, which will be indicated during the process if this is the chosen method.
- Possibility of financing: Jewelry Larrabe provides you with the possibility of financing your purchase, since we work with an external financial company, which is in charge of evaluating whether or not financing requests are accepted, through its own risk analysis system.