In order to comply with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, below we indicate the data of the general information of our website https://www.larrabe.com/en/
Owner: Martin Larrabe Lorenzo (Larrabe Jewelry)NIF: 30622690F
Postal Address: C/ Alkartasuna, 5 48100 Munguia,. Biscay
Telephone: (34) 94 674 08 76Fax:(34) 946 74 28 77
1. General conditions of use:
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), MARTIN LARRABE LORENZO (hereinafter Joyería Larrabe), whose representative is Lorenzo Martín Larrabe, with DNI 30622690F, informs you that the personal data provided through the WEB page will be incorporated into the CLIENTS/SUPPLIERS file, registered with the Spanish Agency for Data Protection.
The use of the services that can be accessed through the website https://www.larrabe.com/en/ are subject to these general conditions.
1.1 General Conditions and their Acceptance.
These general conditions (hereinafter, the "General Conditions") regulate the use of the services (hereinafter, "the Services") that Martin Larrabe Lawrence (onwards, "Larrabe Jewelry") makes freely available to users of the website https://www.larrabe.com/en/ (hereinafter, the "Website").
The use of the Services attributes the condition of user (hereinafter, "the User") and implies acceptance of the General Conditions in the latest version published by Joyeria Larrabe on the Website at the time the User accesses the Services. themselves.
2. Object.
These General Conditions regulate all the Services offered by Joyeria Larrabe through its Website, including those for commenting on news and articles, Forums, Blogs, chats, software and any other, as well as their use by users. Users. However, Joyeria Larrabe reserves the right to modify the presentation, configuration and content of the Services, as well as the conditions required for their use. The use of the services of larrabe.com after the entry into force of its modifications or the changes in the conditions imply the acceptance of the same.
3. Conditions of Access and Use of the Services.
3.1. Free access to and use of the Services.
The Services provided by Joyeria Larrabe are free of charge, however, their use implies acceptance of these General Conditions.
3.2. Username.
In order to make use of the Services provided on the Website, the User must identify himself through his username, with or without their last names (hereinafter, the "User Name"), which will allow you to access the rest of the Services. The User may not choose as User Name words, profanity, insulting expressions, coinciding with brands, trade names, establishment labels, names of other people, company names, advertising expressions, names and pseudonyms of publicly relevant or famous personalities for whose use is not authorized and, in general, contrary to the law or to the requirements of morality and generally accepted good customs. The User must provide Joyeria Larrabe with a valid email address. In the event that the User does not enter both his User Name and a valid email address in the form, he will not be able to use the Services of the Website, as both fields are required.
The acceptance of the User Name occurs automatically and the only criteria used for this purpose is the non-existence of a previously assigned User Name that is identical to the one chosen by the User. However, Joyeria Larrabe reserves the right to eliminate those User Names that prove to be contrary to the provisions above or when it deems appropriate.
3.3. Obligation to make correct use of the Services.
The User undertakes to use the Services provided by Joyeria Larrabe in accordance with the law, with these General Conditions, as well as the generally accepted practices on the Internet. The User undertakes to refrain from using the Services for illicit purposes or effects or contrary to what is established in the General Conditions.
In particular, and merely indicative and not exhaustive, the User undertakes not to collect data for advertising purposes, not to send any type of online advertising and not to transmit, disseminate or make available to third parties through the Services provided by Joyeria Larrabe, information, messages, graphics, sound and/or image files, photographs, recordings, software and in general any kind of material, data or content that:
- in any way contravene, disparage or violate the fundamental rights and public liberties recognized constitutionally or in international treaties and in the rest of the legal system;
- induce, incite or promote criminal, denigrating, defamatory or violent actions;
- induce, incite or promote discriminatory actions, attitudes or ideas based on sex, race, religion, beliefs or age;
- incorporate criminal, violent or degrading messages
- induce or incite to engage in practices that are dangerous, risky or harmful to health and mental balance;
- are false, ambiguous, inaccurate, exaggerated or extemporaneous, in such a way that they can mislead about their object or about the intentions or purposes of the communicator;
- are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from their owners the necessary authorization to carry out the use that they make or intend to make;
- violate the trade secrets of third parties;
- are contrary to the right to honor, to personal and family privacy or to the person's own image;
- violate the regulations on the secrecy of communications;
- due to their characteristics (such as format, extension, etc.) cause difficulties in the normal functioning of the Services;
3.4. Liability for damages and detriments.
The User will be responsible for the breach of any of the obligations to which he is subjected by virtue of these General Conditions or the law in relation to the use of the Services.
4. Personal Data.
As we have previously indicated, the User, in order to use the Services, must previously provide Joyeria Larrabe with certain personal data through a brief form (hereinafter, the "Personal Data"). Joyeria Larrabe will process the Personal Data for the management of the Services.
Once the form has been completed and sent, it is understood that the User expressly accepts and authorizes that their Personal Data be processed by Joyeria Larrabe, and that they send information by email about new products and/or services, or about third-party promotions. companies that sell products and/or services.
The user is informed that the personal data provided is incorporated into the Joyeria Larrabe computerized file called CUSTOMERS/SUPPLIERS, registered with the Spanish Agency for Data Protection, intended for the provision of personalized web service to the user, and their participation in contests. , forums and activities related to the portal, including the sending of commercial information that may be of interest to the user.
Likewise, we inform you of the possibility that you have at any time to exercise your rights of access, rectification, cancellation and opposition of your personal data by email addressed to joyeria@larrabe.com or by writing to Joyeria Larrabe. Calle Askatasuna 5. 48100 Mungia. Bizkaia, as specified in the Privacy Policy section.
Given the confidential nature of the information, the user will not be able to exercise their rights by telephone, and must request them by any means that records their sending and receipt and send a copy of their ID or equivalent document.
The User guarantees the veracity, accuracy, validity and authenticity of the Personal Data provided, committing to keep them duly updated. Joyeria Larrabe will at no time sell or use said Personal Data for its exploitation or commercial use.
5. Use of the Services under the Exclusive Responsibility of the User.
The User is aware and voluntarily accepts that the use of the Services takes place, in any case, under his sole and exclusive responsibility. Taking into account the nature of these Services, the content of the messages published through them expresses only the opinion of its author. Joyeria Larrabe does not guarantee the accuracy, integrity or usefulness of any message, so in no case will it be responsible for their content.
6. Exclusion of Guarantees and Exemption from Liability.
6.1. Exclusion of guarantees and exoneration of responsibility for the operation of the Services.
6.1.1. Availability, continuity, usefulness and fallibility.
Joyeria Larrabe does not guarantee the availability and continuity of the operation of the Services. When reasonably possible, Joyeria Larrabe will give prior notice of interruptions in the operation of the Services. Nor does Joyeria Larrabe guarantee the usefulness of the Services for the performance of any activity in particular, nor their infallibility, nor that information, data or content may be disseminated or made available to third parties through it, or information, data or content may be accessed. disseminated or made available by third parties.
Joyeria Larrabe does not assume any responsibility for damages of any nature that may arise from the lack of availability or continuity of the operation of the Services, and from suspensions of the service and, in particular, although not exclusively, to those Temporary limitations on access to the different web pages of the comment service. Joyeria Larrabe may at any time temporarily or permanently suspend any Service.
6.2. Exclusion of guarantees and exoneration of responsibility for the use of the Services by the Users.
Joyeria Larrabe has no obligation to control the use that Users make of the Services. In particular, Joyeria Larrabe does not guarantee that Users use the Services in accordance with these General Conditions, nor that they do so diligently. Nor does Joyeria Larrabe have the obligation to verify the identity of Users, nor the veracity, validity, exhaustiveness and/or authenticity of the data that Users provide about themselves to other Users. In any case, it retains the data and information required by current legislation.
7. Limitation on the Use of Services.
Joyeria Larrabe reserves the right to deny the use of the Services and to withdraw the information, data and content disseminated or made available to third parties through any of these Services, at any time and without the need for prior notice to those Users who fail to comply these General Conditions.
8.Software.
The download of any software from the Joyeria Larrabe websites is done under the responsibility and free acceptance of the user. Joyeria Larrabe grants you a revocable, personal, non-exclusive and non-transferable right to use said software. Joyeria Larrabe may automatically check the software version you are using and automatically download software updates to your computer. The larrabe.com products and their software are provided to the user with the intention of developing a better service, but Joyeria Larrabe fully excludes any guarantee of correct operation in accordance with applicable Spanish legislation. In the event that any anomaly occurs on the user's computer, the user must uninstall the software provided by Joyeria Larrabe.
The inclusion of third-party owners in larrabe.com products is done under the sole responsibility of the user, committing himself to do so in accordance with the conditions imposed by those third parties, being a relationship between the user and the third-party information medium, in which Joyeria Larrabe does not participate.
9. User registration
9.1. registration process
Joyeria Larrabe makes available to users certain services that can only be accessed by registering at www.joyerialarrabe.com. The user must complete the registration process offering all the data that is requested as mandatory, although at any time they may be required to complete them with additional data. Minors must obtain the consent of their legal guardian. The username will abide by what is determined in the conditions of clause 3.2. Once the requested name and password have been entered by the user, they will be assigned automatically as long as there is no other user with a matching name. Definitive registration will occur only when the user has confirmed it within a maximum period of 48 hours through the link that will be sent to the email provided.
9.2. Use and custody of password and username
The user undertakes to make correct use of his password and username. The user will be responsible for all actions carried out with his password and username, including the responsibility of choosing passwords considered robust. The user undertakes to close his session at the end of it.
10. Use of cookies
For the use of our website it is necessary to use cookies. Cookies are used for the purpose of obtaining information and performing statistical analysis on the use of the web, as well as enabling the normal functioning of some services. If you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser for more information.
11. ONLINE TRUST
The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
Our entity is attached to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Carrera de San Jerónimo 18, 4º, 1, CP:28014 (Madrid). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Ethical code, users may go to Confianza Online for alternative resolution of eventual disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the European Union online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show”
11.1 Link to the Online Dispute Resolution Platform
Through this link you can access the dispute resolution platform.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
12 Delivery Terms and Shipping Costs.
The shipping costs will be calculated automatically when you include the item in the shopping bag and choose the destination area. This calculation will be made based on the shipping price and destination.
When there is a stock out or unavailability of an item, we will proceed quickly to update it so that it is not available for ordering. If for any reason we find out after an order has been placed, we will contact you immediately to report the situation and give you a quick solution. In the event that there is a stock break, the possible solutions would be:
- Refund of the amount of the order.
- Offer of a new term, depending on the new availability.
- Exchange for another substitute product.
12.1 Rates calculated WITH VAT INCLUDED (21%)
24 - 48 hours to any point on the Peninsula through the transport agency SEUR.
In the case of the Balearic Islands, its delivery time is from 2 to 5 business days.
Shipments to Europe are delivered viaSEUR o Postal Mail, received within a period of between 3 and 10 days.
It may be the case that due to the special characteristics of the article or when buying several items, you are notified during the purchase process or by email that it is a special shipment.
Likewise, it may not be possible to place the order due to the shipping address. In such cases, it will be necessary to contact via email atjoyeria@larrabe.comTo be able to consult the logistics operator.
12.2 Delivery times and transport costs:
The delivery times that appear below are for the products on which there is proof of payment and availability. If there is no stock available at the time of placing the order, these can be 2-3 more days.
-Peninsula: 24/48h
-Balearics: 2/5 working days.
-Europe: 3/10 working days.
Some products have a different delivery time, which is indicated in the description and details of the item.
The cost of transport for shipments to Spain and Portugal will be free for orders over €35, while for orders under €35 it will cost €8.95.
If you place an order after 2:00 p.m., it will not be processed until the next day.
For the purposes of delivery times, you must take into account that if the payment for the item has been made by bank transfer, the order will be processed once we have proof of payment.
You must also take into account the holidays, Saturdays and Sundays in which the logistics operator does not make deliveries.
12.3 International Orders:
Shipments are made to Italy, Portugal, France, the Czech Republic, among others.
The shipment will be made by courierSEUR.
The shipping cost will be free for orders over €300, while international orders under €300 will carry a transport cost of €15.
The delivery time is 3/10 working days
If you want to know the shipping options, the cost and the delivery time, please contact us by emailjoyeria@larrabe.comOr through our chat and we will inform you.
Orders will not be served in post office boxes.
13. Electronic invoice
As a general rule, invoices are always sent in physical format along with the order placed. However, if the client wishes, they can request that the electronic invoice be sent to their email.
14. Returns of Items.
If when you receive an item you are not satisfied, you have a period of 30 calendar days from receipt of the order to exercise the right of return or withdrawal of the purchase.
In the event that the return is for reasons attributable to Joyería Larrabe, we will bear the costs of the return, if, on the contrary, they are not attributable causes, the return costs will be borne by the customer. Likewise, in the case of exchanging an item for a similar one, the return costs will be borne by the customer.
The refund of the money will be made once the product is received back in our jewelry, and it will be done in the same way in which the payment was made within a maximum period of 14 days.
For the cases of financed purchases, the return for reasons not attributable to the jewelry will have a penalty of 1% of the amount of the purchase, due to the opening costs of the financing.
To exercise the right of withdrawal of the purchase you can fill in the followingform.
For the return to be correct, a series of conditions must be met:
-The product must be in perfect condition, that is, that its use has not gone beyond the mere verification of its good condition and operation.
-In the event that the product is not in perfect condition or in its original packaging, it may suffer a depreciation.
-The refund to the client will be made according to the payment system used by the client, once the merchandise is received and verified.
-Products subject to immediate copy may only be exchanged for another identical title.
-Returns are not allowed on watches or jewelery ordered on request. That is, for those products that indicate a waiting time or delivery period of 2 days or more.
-Returns are not allowed on custom-made or personalized pieces such as wedding rings, rings or fitted watches as stated in section 14 of the Terms and Conditions of this contract.
-Excluded from the right of withdrawal are products that have been engraved or personalized at the customer's request and/or watches connected to a mobile terminal to which the start of the digital system and/or data entry and/or connection have been made. to mobile terminal. This is the case of watches and equipment Garmin, which are presented in a sealed box, and we recommend that you be careful when removing the seal. Once the box is unsealed, you can examine the equipment without removing the screen protector or handling it. Thus, if you decide to return a piece of equipment Garmin, make sure that it is in the same condition in which it was sent. In other words, both the watch and its components (eg, the charger cable) must be intact and keep all their plastics and protectors. In addition, could not be used, worn, turned on or configured. Can't charge either.
In these last three cases, before placing the corresponding order, the client must expressly give their full consent in writing, admitting the non-return of the order. To this end, said declaration signed by the client must include that as it is a custom order and made to measure with specifications expressly given by the client, the latter admits that once said order has been placed in such conditions, it cannot be returned, since its specificity and particularity of the request requested.
For more details see the Easy Purchase section.
15. Warranty of Items.
In the event of any lack of conformity at the time of delivery of the good, the employer will respond to the consumer of thefaults that manifest themselves during a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice orpurchase receipt, or on the delivery note if this is later;
- Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the deliveryof the property already existed when it was delivered.
- Through a simple statement, the consumer may require the employer to rectify the lack of conformity, thereduction of the price or termination of the contract.
In order for the good to be brought into conformity, the consumer may opt for repair or replacement, unless one of thesetwo options is impossible or entails disproportionate costs for the employer. These measures must comply with the followingrequirements:
- They will be free for the consumer, including the expenses that are necessary for the goods to be put into service.conformity, especially the costs of shipping, transportation, labor or materials;
- They will be carried out within a reasonable time from the moment the employer has been informed of the lack of conformityand without major inconveniences for him.
The consumer will make the good available to the employer, who will recover it at his expense in the way that generates lessdisadvantages for the consumer depending on the type of good.
You will not be responsible for any payment for the normal use of the replaced goods during the period prior to their replacement. HeThe employer, for his part, will recover the goods in his charge, remove the non-conforming goods and, in the case of goods that have beeninstalled, will remove them and proceed to install the repaired or replaced good, assuming the costs that derive from it.
It will provide the consumer with documentary justification on the delivery of the good by the consumer, stating the date ofdelivery and lack of conformity, as well as documentary justification of the delivery of the good already conforming to the consumer, in whichIt must also include the date of this delivery and a description of the corrective measure carried out.
The consumer may also demand a price reduction or termination of the contract.The price reduction will be proportional to the difference between the value that the good would have had at the time of thedelivery of having been in accordance, and the value that the good delivered has at the time of said delivery. The resolution does notproceed when the lack of conformity is of minor importance.
The consumer may opt for them as long as the following requirements are met:
- When the measure to bring the goods into conformity is impossible or disproportionate;
- The employer has not carried out the repair or replacement or has not carried them out correctly;
- Any lack of conformity appears in the repaired or replaced good;
- The lack of conformity is of such seriousness that it justifies one of the two options;
- The employer has declared or so appears from the circumstances, that he will not bring the goods into conformity within a periodreasonable or without major inconvenience to the consumer.
The entrepreneur will reimburse the consumer as a result of the choice of these measures the price paid for the goods after thereceipt of these or, where appropriate, proof provided by the consumer that they have been returned.
The consumer or user will return the goods to the employer, at the expense of the latter.
- The consumer may suspend the pending payment of the price until the employer complies with his obligations;
- You may also request the correction of the lack of conformity, the reduction of the price or the termination of the contract, if, as As a consequence of the violation of the rights of third parties, the use of the property is prevented or limited;
- The consumer will not be responsible for any payment for the normal use of the replaced goods during the period prior to theirsubstitution;
- Whether you request the rectification of the lack of conformity, such as the reduction of the price or the termination of the contract, you may demand compensation for damages if applicable.
16. Methods of payment
When paying for your purchases, there are several options. The payment methods available at Larrabe Jewelry are:
- Credit card: Visa and Mastercard, through the use of a secure payment platform.
- Deposit / transfer: at the end of the purchase process you can choose to pay by making a deposit / transfer in our Santander bank account. The account number will appear after choosing this payment method.
- Paypal: you can pay with Paypal (with a surcharge of 1.5%), as long as you have an account in this secure online transaction system. If you don't have an account yet, you can create one on their website: https//www.paypal.com
-Bizum: you will also have the option of making the payment by making a bizum to the telephone number of the company associated with this system, which will be indicated to you during the process if this is the chosen method.
- Possibility of financing: Joyería Larrabe provides you with the possibility of financing your purchase, since we work with an external financial company, which is in charge of evaluating whether or not financing requests are accepted, through its own risk analysis system.