NEED HELP?
This is a compilation of the most frequently asked questions that, in our experience,
may arise during your visit to our online store
What forms of payment are accepted? How can I pay for my purchase?
At https://www.larrabe.com/en/ we offer different forms of payment to place your order:
1- Credit card: Visa and Mastercad, through a secure payment platform.
2- Deposit / Transfer: Once the purchase is made, you can make the deposit / transfer in our Banco Santander account. The account number will appear as soon as you complete your order.
3- PayPal: You can pay with PayPal (with a surcharge of 1.5%) as long as you have an account in this secure online transaction system. If you don't have an account yet, you can create one on this websitehttps://www.paypal.com
4- Cash on delivery: Payment is made once the order is received, paying by hand to the courier. This type of payment has an increase of 2.5%
5- Possibility of Financing: Larrabe Jewelry facilitates the financing of your purchase. If you want to consult our financing conditions and / or receive a personalized study, contact us through our stores.
Is payment by credit card safe?
Of course. Once you have chosen to pay by card, our website will redirect you to a page
secure bank, an https, from which you can make the payment completely
safe.
Is VAT included?
All the prices that appear in our articles include VAT.
What is the availability of the products?
In most cases we have the products in our physical stores, so
Once the order is placed, we will process it so that it reaches you in the shortest possible time.
In case of not having the product, we will contact you immediately
to inform you and advise you of the new delivery time.
Certain watches have a longer period, which is indicated in their description,
since they are watches that are acquired on request directly from the firms.
Can I order a watch or jewel that does not appear on the web?
Yes. If it does not appear on our website, you just have to contact us and we will
everything in our power to get it for you.
How are products shipped? It is safe? How long does it take and what is the price?
All our orders, unless another shipping method is chosen, are made by
insured courier.
If your order is less than € 80, the shipping costs would be:
-Peninsula and Balearic Islands: € 4.95.
-Canarias: € 18 (does not include DUA or customs expenses)
-Europe: € 9 by registered post or € 22 by MRW courier
24 - 48 hours to any point of the Peninsula through the MRW transport agency.
In the case of the Balearic Islands, the Canary Islands, Ceuta, Melilla, its delivery time is 2 to 5 business days.
Shipments to Europe are delivered through MRW or Postal Mail, receiving between 3 or 10 days.
What happens if I am not at home when the order is brought to me?
At all times we will provide you with a tracking number so that you can contact the
courier in case you need it.
In any case, if they cannot deliver the package to the indicated address, they will contact
contact you to arrange a new delivery day.
Do you do international shipments?
Yes. You can contact us and we will give you all the shipping cost details.
and delivery time.
How does my order arrive?
All of our orders leave our stores gift-wrapped. Regarding the
branded products, always go in their original signature box / bag.
If I don't like it, can I return it?
Of course, the term for exercising this right is 14 calendar days from receipt of the product. You just have to send us the product (in its original packaging and without having used it, otherwise, the good may suffer a depreciation) and we will refund your money.
On the other hand, the consumer will have to pay the shipping costs for the return of the goods when they have been previously informed of this.
Of course, we would appreciate if you could contact us in advance to be able to manage the process in the most comfortable way possible. You can do so by writing to jewelry@larrabe.com through our withdrawal form. https://www.larrabe.com/en/module/powerfulformgenerator/display?id=7
If a product is damaged or not correct, what do I do?
We're sorry that this happened, but don't worry, we'll take care of it. We will pick you up the
product and we will manage the change or repair, informing you at all times of the status
of the same.
Can I add a note?
Sure, what would you like to put? Tell us in the comments section or contact
U.S. We look forward to helping you personalize your order.
I would like to receive my watch adjusted to measure, is it possible?
Of course, you only have to measure your wrist and indicate the measurement in the section of
comments.
I want to buy a ring or wedding ring. How can I know the size?
If you do not know the measure to which you want your jewel, do not worry, we have a meter
that we will send you totally free to your home so you can get to know it and make your
purchase.
You can request it in this
link: https://www.larrabe.com/en/?fc=module&module=powerfulformgenerator&controll
er = display & id = 4
I don't see the prices for wedding bands, how can I find out?
The prices of the alliances are not visible due to the daily change in the price of gold.
However, if you ask us about the alliances that have interested you, you will
we will respond quickly. So we can give you all the details.
How is personal data processed?
https://www.larrabe.com/en/ only uses personal data to offer a better service respecting the
right to privacy without sharing them with third parties. At all times you can access
them, rectify or cancel them, in accordance with Organic Law 15/99 of December 13,
Personal data protection. (LOPD)
Still not sure?
We invite you to take a look at the opinions of other users. Nobody better than
other clients to share their experience.